Refund Policy

Rosetta Quantum is a brand of Blue Tuna SpA (Chile). Payments are handled by Paddle.com, which acts as Merchant of Record: Paddle is the seller of record for your purchase, runs the checkout, issues the invoice, handles taxes/VAT, and processes refunds. Paddle's buyer terms apply to the purchase itself.

1. The principle: you pay for the measurement, not for the verdict

What we sell is a sealed, verifiable measurement, not a favorable outcome. We never promise specific results, performance, or business outcomes — and results can be negative.

A negative result is a complete, valid deliverable. It is measured, sealed, and reported with the same care as a positive one, and it is charged the same way. A negative result does not by itself void or discount your invoice.

The refund right described below applies to every paid product regardless of whether your result was positive or negative — that is the point: the refund is about your purchase, not about the verdict.

Our deliverables are measurements, not advice. Nothing we deliver constitutes medical, financial, or investment advice.

2. Full refund, no questions asked

For every one-off paid product, you can request a full refund, no questions asked, within 14 days of delivery of your deliverable. For the Monitor subscription, see section 3.

• You do not need to give a reason.
• The refund is for the full amount you paid.
• Products listed as free at rosettaquantum.com/pricing/ involve no payment, so there is nothing to refund.

Current products and prices are published at rosettaquantum.com/pricing/.

3. Monitor subscription

Monitor is a monthly subscription.

• You can cancel anytime. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Only your first charge is refundable — in full, within 14 days of that charge, no questions asked. Later charges are not refundable under this policy; instead, you can cancel at any time.
• If you have questions or need help with cancellation, contact us at hello@rosettaquantum.com with the order reference from your Paddle receipt.

4. How to request a refund

1. Email hello@rosettaquantum.com with the order reference from your Paddle receipt.
2. That's it — no justification needed.

Refunds are processed by Paddle to the original payment method used for the purchase.

5. Your statutory rights

This policy adds to — and does not limit or replace — any rights you have as a consumer under applicable law. Our relationship with you is governed by the law of Chile. Paddle's buyer terms apply to the purchase transaction itself.

6. Contact

Blue Tuna SpA (brand: Rosetta Quantum)
Email: hello@rosettaquantum.com

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